All of our plans feature technical support services utilizing an e-mail format for a number of reasons. One is that often there are attachments, code, or screenshots that can best characterize the issue. Another reason is that it allows RedLine13 to keep costs low, and those savings are passed directly to our customers.
Creating a New Support Ticket #
To creating a new support ticket, simply send an e-mail to firstname.lastname@example.org and we will triage your issue. We aim to respond to all support tickets within 24 business hours.