support@redline13.com<\/a> and we will triage your issue. We aim to respond to all support tickets within 24 business hours.<\/p>\n","protected":false},"excerpt":{"rendered":"All of our plans feature technical support services utilizing an e-mail format for a number of reasons. One is that often there are attachments, code, or screenshots that can best characterize the issue. Another reason is that it allows RedLine13 to keep costs low, and those savings are passed directly to our customers. Creating a New Support Ticket To creating a new support ticket, simply send an e-mail to support@redline13.com and we will triage your issue.Read More →<\/a><\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[584],"doc_tag":[],"class_list":{"0":"entry","1":"docs","2":"publish","3":"author-dkoziel","4":"post-9516","6":"doc_category-technical-support"},"year_month":"2026-05","word_count":89,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"David Koziel","author_nicename":"dkoziel","author_url":"https:\/\/www.redline13.com\/blog\/author\/dkoziel\/"},"doc_category_info":[{"term_name":"Technical Support","term_url":"https:\/\/www.redline13.com\/blog\/docs-category\/technical-support\/"}],"doc_tag_info":[],"yoast_head":"\nSubmitting a Support Ticket - RedLine13<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.redline13.com\/blog\/docs\/submitting-a-support-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Submitting a Support Ticket - RedLine13\" \/>\n<meta property=\"og:description\" content=\"All of our plans feature technical support services utilizing an e-mail format for a number of reasons. 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